Tata Docomo — Address verification not in proper way

Please take a look ASAP

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata Docomo

Today as per your advise I visited to TATA DOCOMO office and submitted my request to re verify my address. They took my request and assured me that they will visit my home after 7PM and before coming they will call me. I was at home from complaint/request submission time till now but no one came to verify my home address and suddenly I got message that we are unable to contact you at the billing address for your TATA DOCOMO no. [protected]. I was shocked...how it can be happen??? I am at home with my family, no one came & no one called my any of number and now they are telling that I wasn't at home. How to react for this I don't know. Who is not doing their duty and why this company is making me to suffer I don't know. Why the person not coming not calling and giving negative feedback I don't know. Its third time that I got such type of feedback. Now its last time for me as my outgoing facility have also stopped by these guys. Why they are harassing me in this way I don't understand. Kindly do the needful, and give me solution. Please don't me order to go to your office again to resubmit documents as we have lot more work to do. Also your agent don't work properly and making me to suffer is not good sign and I believe on India government Law so I will surely never tolerate it.

Also update my alternate number for contact- [protected]

My TATA DOCOMO number has already provided in my details, for your reference you may take it.

TATA DOCOMO number- [protected]
Alternate number- [protected]
email id- prashant.[protected]@gmail.com

Kindly reply

Dear TATA DOCOMO,

please send your executive to verify address or at least give us clear cut instructions to stop waiting for him. Its been long we are waiting for him and waiting for your reply but you are not entertaining us. What should I conclude with this either you don't value your consumers or you have enough connections and so for new connections you make such tricks so they automatically cut their connection. First you calls again and again to convert prepaid to post paid and once we convert it without authorised reason you cut the connection. While receiving any information from your executive its your duty to validate weather he provides correct information or just skipping his job. You made me suffer without any reason.

Your executive suppose to come on yesterday as it was the last date you mentioned in my complaint but nobody came. How to react for this?? I actually want to file complaint against you in police station but waiting for some positive response.

Poor service by TATA DOCOMO...I recommend not to use this service operator