Comments
Dear Customer,
I tried to speak you personally regarding balance deduction concern Related, however the same was not possible as the number was not reachable.
In this regards, we would like to inform you that as per checking our records we found that AppyStoreWeekly service was activated by you on[protected] at 07:22 Pm through WAP mode and hence the balance of Rs.35/- has been deducted.
We take multiple confirmation from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have already deactivated all Value Added Services so that you don’t get charged in future.
Being a loyal customer of Tata Docomo an amount of Rs.35/- has been credited to your account as a one time goodwill gesture with the docket number ABAL[protected] on dated[protected] at 07:07 Pm.
I request you to please be careful while browsing (Apps/website) or dialing any short codes. All our systems are accurate and unless there is a subscription at your end there would not be any deduction.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
You can obtain any information related to your account (EX: Recharge information, Data usage and complaints registered) by dialing to *191#.
If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com
Thanks and Regards,
Customer Care
Tata DOCOMO.
I tried to speak you personally regarding balance deduction concern Related, however the same was not possible as the number was not reachable.
In this regards, we would like to inform you that as per checking our records we found that AppyStoreWeekly service was activated by you on[protected] at 07:22 Pm through WAP mode and hence the balance of Rs.35/- has been deducted.
We take multiple confirmation from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have already deactivated all Value Added Services so that you don’t get charged in future.
Being a loyal customer of Tata Docomo an amount of Rs.35/- has been credited to your account as a one time goodwill gesture with the docket number ABAL[protected] on dated[protected] at 07:07 Pm.
I request you to please be careful while browsing (Apps/website) or dialing any short codes. All our systems are accurate and unless there is a subscription at your end there would not be any deduction.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
You can obtain any information related to your account (EX: Recharge information, Data usage and complaints registered) by dialing to *191#.
If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com
Thanks and Regards,
Customer Care
Tata DOCOMO.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.