[Resolved] Tata Docomo — Bad network and worst customer complaint handling system | |||||
I am facing network problems with my WIFI since friday. The network works ok for about 5-10 min and then again creatse problem. I had to shut down and restart the device number of time and still the problem remained same. Tried calling customer care number but could not connect to it. Pl resolve asap before today evening. I really want to close this connection as i am highly dis- satisfied by the service provided by you people. Firstly it took 4 days for the customer care personnel to call and talk to me for arranging engineer, then the the engineer assigned to me did not visit my place saying the area is not under the consigned personnel. Again a day went without solving the problem. in addition to this i had to make number of calls for updation. KINDLY ARRANGE A PERSON TO TAKE OFF THE UNIT AND STOP MY CONNECTION. IT WOULD BE EASY FOR ME TO FIND ANOTHER SERVICE PROVIDER THAN TO KEEP ON WAITING FOR ACTIONS FOR 6 DAYS Was this information helpful? | |||||
Jan 8, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Dec 01, 2016 Tata DoCoMo Customer Care's response Dear Customer, Help us get in touch with you. Kindly share your 10-digit Tata Docomo number, alternate contact number and email ID. Thanks and regards, Customer care Tata Docomo Verified Support Dec 06, 2016 Tata DoCoMo Customer Care's response Dear customer, As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com Thanks and regards, Customer care Tata Docomo | |||||
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