[Resolved]  Tata Docomo — Bad Network, Repeated Offer calls on DND number

Address:Bangalore, Karnataka

I would like to raise several complaints on Docomo network. But I will simply list the worst ones below: 1. Really Bad Network: A good example for this would be that my friends sitting next to me were receiving phone not reachable error while trying to give me a miss call(for saving phone number). But my phone showed full 3G network. This was in Shivaji Nagar, Bangalore. Another worst case was the call getting disconnected for no reason in between conversation, on more than 5 occasions while calling different people during different locations. 2. Really Bad DND Service: I was getting repeated postpaid offer calls from Docomo and I activated DND service for Telecommunications. The next week I got an offer call everyday till the date when the DND was actually activated. Even after activation I kept receiving offer calls(once from Idea!!) and I raised a complaint to Docomo(complaint ID- PSR[protected]). They simply said that the issue has been solved without any explanation for the reason. This happened 3 times in a row and each time when I raised the complain they simply said the issue has been solved. It has happened more than 3 times since then(total 6+ times) and since I did not know how to escalate the complaint, I left it as it is. The latest offer call I received was from [protected] on 14th August. Docomo network and service has been the worst from past one year and they still don't have plans to improve their service even after receiving so many complaints.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
My number is [protected] and my email address is [protected]@gmail.com. I do not have any alternate contact numbers.
Its funny that you were not able to find my phone number in your database even after I mentioned the complaint ID. It shows your lack of data organization and disregard for customer services.
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding network and dnd. However, we are unable to contact you, since the call was not answered. We would like to inform you that, please select the network operator manually on your handset. Kindly note that if the problem still persists, we request you to kindly revert us with following details.

1. Error prompts:
2. Is it related to any particular time?
3. Is it related to any particular place?
4. Handset Type:
5. Your city:
6. Area /Sector/ Street Name/Landmark:
7. Village / post:
8. Zillah / tehsil:
9. District:
10. State:
11. Pin code:
12. Problem related to Indoor/Outdoor:
14. No. of signal bars:
14. from when you are facing this problem:
15. Alternate number:
16. Handset Model:

Kindly note that DND is already activated on your n umber. Further we would like to inform you that we are unable to process your request regarding add of postpaid before the call.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo
Hi,

I was busy at work which is why you the call was unanswered. I tried calling back but it did not connect. I have provided my email address while raising the complaint (PSR[protected]). Please contact me through email. I refrain from providing my email address here since it is a public forum.

>>Kindly note that DND is already activated on your n umber
I know it is activated because I activated it myself. My question was why I was still receiving offer calls for postpaid connection. You still have no answer for this or you are deliberately trying to escape from it. I mentioned that I received offer call from [protected] on 14th August. But you ignored that question. If you check the complaint history you will see that I raised the complaint 3 times after DND had been activated. And the drama still repeats!

>>we are unable to process your request regarding add of postpaid before the call.
I have not raised any request for postpaid. Where did you get such an idea??!!
Maybe you didn't understand my question. I am receiving calls from your customer care team about your postpaid plans, asking me to switch to postpaid. In short, offer calls for postpaid connection.


I will try the solution for network issue and let you know if I still have any issues. Meanwhile I would like any answer to the above mentioned DND problem.
Hi Docomo,

You just proved once again how bad your service is. I just received a call from one of your guys asking if I was interested in a postpaid offer. The number from which the call was received is [protected]

>>Kindly note that DND is already activated on your n umber

As per the above statement you already confirmed in your previous reply that DND is activated on my number. And yet once again I received an offer call from you guys.

Do you take your services seriously?
Do you really care about your customers, at all?
After Ram Kumar from the appellate authority of Karnataka closed my complaint on 7th October 2014 I had not been getting any calls and was planning to give a good word for Docomo here. But yesterday I got another promotional call and I raised it to the appellate authority again.

This time the appellate guys acted as if it was the first time I had raised such a complaint and closed of the case mentioning that my DND has been customized from partial to complete. I have now raised the case with TRAI. I hope they will help me.

I thought DND was a barrier for marketing. But now I know that Docomo marketing has no barriers :(

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