Tata Docomo — Bad service and rude customer service,unresolved issue

Address:Bangalore, Karnataka

I am very upset with the quality of your service and the rudeness and inability your customer care/technical team posses. I reported an issue with one of my Docomo number ([protected]) and you guys took over 2 weeks to respond and in fact I had to call you to get an update after 2 weeks. After two weeks your rep gives some story telling the network in my area is bad, where as the fact is that I am using 3-4 Sim cards from Docomo. After enquiring and demanding a fix, the rep (Sibghatullah) puts me on hold without even asking for about 15 minutes and asks me to go to nearest center to get the simm replaced. Such a bad response and resolution provided, that I feel sorry to use your services. I am writing this mail in hope of getting some solution.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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