[Resolved] Tata Docomo — Balance deduction by Tata Docomo gsm (Mobile number [protected])

syedmohdmasoodali

from Pune, Maharashtra

Address:

Aligarh, Uttar Pradesh

Respected Sir,
I want to inform you that I am customer of TATA DOCOMO GSM of mobile number [protected], approx. 120 RUPEES deducted from my mobile on 4 and 5 April 2014. I was checked my balance on 6 April then approx. 120 rupees is deducted. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you USE INTERNET service and this will not refund you then I told him that INTERNET PACK already activate on my number then they told me wait I will check then he told YES YOU HAVE INTERNET PACK, but now balance not refund to you.
Actually this balance is wrongly deducted from my mobile balance and then making different lie excuses. And saying that “YOUR BALANCE WOULD NOT BE REFUND”.
Now, I kindly requested you to please solve this problem (told him to refund my balance) and take action against him.
I am highly THANKFUL to you.
THANKS.

Yours sincerely,
SYED MOHD MASOOD ALI
B.Tech. (Mech.), M.U., Aligarh
Dip. (Mech.), A.M.U., Aligarh
[protected]

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

I receive call from customer care team, and told him actual problem in detail in a peaceful way. THEN ATLAST RETURN THE MONEY BUT TALK ALWAYS IN A PEACEFUL WAY and in COOL WAY TO THE CUSTOMER CARE. now, I finally Thanks to customer care for refund my money. AND HIGHLY thanks to this website, which give us such a beautiful platform. atlast THANKS. At-last once again i thanks to the founder of this WEBSITE AND TEAM INVOLVE IN THIS WEBSITE WHICH HELP US THROUGH WHICH OUR PROBLEM SOLVED EASILY.

Tata DoCoMo customer support has been notified about the posted complaint.