[Resolved] Tata Docomo — Balance deduction

Akash Vispute

Address:

Jalgaon, Maharashtra, 425107

I am Akash Vispute and My TATA DoCoMo number is [protected]. Rs 99 have been deducted from my balance on 19th October 2015. I got a message from TA-HUWWAP stating that " Vcomics is activated at Rs 99 for 30days.To stop, Dial or SMS STOP to155223(Free)" and Rs 99 was deducted. I have DND activated and I have not activated any such service by any means. I am using Tata DoCoMo from 2010. I never go through such situation during this period. If I can't my balance, then I'll register a complaint about you in consumer office. This is my last warning! Kindly look into the matter and help me to get refund of my balance. As I belong from a middle cast family.

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Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2015

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Verified Support

Oct 21, 2015

Tata DoCoMo Customer Care's response Dear Customer,

We would like to inform you that, vComics service was activated by you on[protected] through SDP_WAP mode and hence the balance of Rs.99/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.99/- has been already credited to your account as a onetime goodwill gesture with the docket number PSG[protected]soon.

Regards,
Customer Care
Tata Docomo