Tata Docomo — Balance deduction

Address:	Vadodara, Gujarat, 390007
Website:	tatadocomo.in

Today morning i recharged for an offer of 92 from my current balance of free tata local calls and an offer of 91 of free data pack has been activated which i dnt require.i was trying since today morning to talk to them but all the time the phone was busy and no response came from their side. after that when i tried calling from another number phone got connected and i talked with the customer care people and they refused to refund or activate the offer i wanted. so this means that it is a mistake from their side and so there wasnt any response.i didnt even got any confirmation email or message when the balance deducted. i want my balance to be refunded or either i want the offer which i chose to be activated.