Tata Docomo — Balance Deduction complaint & Activation of subscription without consent. | |||
I recharged my prepaid Docomo for 253 rupees & now my balance is Rupees 13. On calling customer care, Stupid fellow said Rs 99 has been deducted for some model service which even I don't know!!! How the hell they directly deduct my balance???? I want my refund right NOW! Number - [protected] Date of deduction - 18th November Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered.
Please be informed that we have refunded the amount of Rs. 99 vide docket number ABAL[protected].
Kindly note that, for last 5 DATA usage sms DATA to 121, for last 3 call details sms CALL to 121 & to know VAS usage for Last 7 days sms VAS to 121 (Toll free).
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered.
Please be informed that we have refunded the amount of Rs. 99 vide docket number ABAL[protected].
Kindly note that, for last 5 DATA usage sms DATA to 121, for last 3 call details sms CALL to 121 & to know VAS usage for Last 7 days sms VAS to 121 (Toll free).
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
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2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.