Tata Docomo — Balance deduction unnecessary | |||
Since when I have brought the new sim of docomo, daily about 3 to 4 rs is being deducting for falls message sending and calling.When i talked to customer care he said that that the deduction was leagal, but actually it was'nt.He didn't help me and cut the phone call without giving any solution.I sent a message to 121 for my last 5 transaction, then the no which was shown in that sms, i make a call in that no but that no does not exist then why my balance was deducted.Plese give me solution Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
[protected] is my tata docomo number
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Sir, perhaps some hour ago I have missed your call.Please call me between 7 pm to 10 pm.
Sir, Are you going to resolve my problem or not? I have not received any response yet. If you are not going to take any action, then clear it to me. Still daily 4 to 5 rupees is being deducing from my main account for false calling. When I get that number by SMS to121, then I found that the no which is being provided to me, does not exist, then why balance is deducted. If you are not going to solve my problem, then the last option to me is to threw off this SIM in garbage. There are a lot of SIM are available in the market of other companies which provides better facility than you.
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number [protected] to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Please be informed that the amount has been deducted for internet browsing. Hence there is no discrepancy in your account.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number [protected] to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Please be informed that the amount has been deducted for internet browsing. Hence there is no discrepancy in your account.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
Please contact me in my alternate no. I disagree that balance has been deducted for Internet browsing since it is written that your call/SMS charge is 1.5 rs.Then how can you say that balance has been deducted for Internet browsing.Now you and your company are providing me wrong information...Please reply it to me to my alternate no which i have provided.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.