[Resolved] Tata Docomo — Bill is higher as compared to use

ravikant140284

from Mumbai, Maharashtra

Address:

Rohtak, Haryana

Dear s/m, i suffering from last two month because my outgoing call is banned because i did not pay bill for sep & oct2016 due to following reason:-
1) as per communication with tata docomo emp. They agreed that bill is higher & there were to send revise bill of rs.~388 for sep &oct2016. But revise bill is not received that's why i did not pay bill.
2) my outgoing is banned even than again i have received next bill which i did not use and when i complained regarding this bill than they are saying that you will have to pay this bill.
My tata docomo mobile#is [protected]
Name - ravi kant

Please help me out... I have also communicated to local dealer also (Tata docomo in rohtak (Haryana)

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Jan 12, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Dec 12, 2016

Tata DoCoMo Customer Care's response We tried to contact you on your number [protected] for the above issue. Unfortunately our multiple attempts in establishing a contact with you have failed.

In this regards, we would like to inform you that an adjustment for the amount of Rs. 200/- has been raised with Request number 1144189 towards September and October month invoice numbers and the same went to account basis approval. Hence we request you to kindly bear with us in the interim.

Further, we would like to inform you that your current bill is generated with an amount of Rs. 128/- and the previous balance to be paid post adjustment is Rs. 388/-. We request you to clear Rs. 388/- for line activation.