Tata Docomo — Billing and threat calls

Address:

Mohali, Punjab, 134007

Dear tata docomo,

My name is sandeep sharma and i am from panchkula, and i am writing regarding my tata docomo photon number [protected].
I have been using this connection since more than a year. Since january i started getting extra cahrges for internet usage while my plan was 2gb 3g and then unlimited 2g.
I spoke to many of your customers services reps for this and no one helped me out and i told them to fix the bills else i will not use it anymore and i stopped using it in february.

(Note: i have call recordings from day 1 to till date for all conversations that i did with tata docomo for this connection including every one.)

Since then you guys sent me bills for an outstading of inr 3008 while my actual monthly bill plan was for 450 for this connection and i dint use it after february.

In may, i got a call from a lawyer representing tata docomos lawyer from ropar called me from her phone number +[protected]* telling me that i need to be presented in corut for this non bill payment case. When we spoke, i explained her clear situation and agreing with my concerns and even with her past experience with tata docomo, she asked me to pay a lump sum amount of rs 2000 and she will get the case closed. So i did make the payment of 2000 and given her the transaction id number and she confimed me that she will get it closed and i dont need to worry any more. (I can send you call recordings for this if you need them).

Then in june, i again started to get calls from your recovery team from mohali, for pending 1008 out of the 3008. I epxlained them same story again and my conversation with your lawyer and my payment of 2000 but they still kept calling me and threatening me about legal notices, abused me for many times but never listened to me and never understood what i was saying.

Now, today i got a call from a lady claiming to be from information service from court (Phone number +[protected]*, which i know that she is from tata docomo not 30 hajari court) stating that i have a case against me for financial crime and i need to contact lawyer rakesh sharma, phone number +[protected]* and need to get this sorted out. I called the given phone number for lawyer and spoke to anjani sinha and she behaved rude and threatened me that you will be fined 25000 from court for this incident and asked me to pay 1008 today itself else she will get me sued. I m getting these calls everyday and i have recording for all these calls.

Now, being a genuine and nice customer for the last time, i request and urge you to please take a look into this matter and have your mistakes corrected and get this scenario fixed and stop sending me all threats and summons or calls that you guys are doing and get the ways part from me and delete all my data from your history and shut this down and send me an apologies letter for all these mistakes of yours on my address and email [protected]@live.com

As everyone knows tata docome is in the market for making money anyhow, but not for customer service, i shouldn't expect this from you guys but still giving you one final and last chance to take care of this. I give you time till tuesday and if not taken care properly, i will be taking this to court in consumer court for consumer disrespect and mental harrassment for this situation and i will make sure that this is taken care properly by means of court and law.

I did post this same complaint on your facebook page and got no service or support. So it's a last chance for you guys to fix it.

If you guys need to contact me, my email is [protected]@live.com and my phone number is +91-[protected] but please contact me only if you have a solution. No discussion or no enquiries please.

Thanks.
Sandeep sharma