[Resolved] Tata Docomo — Calls to AT&T Tollfree number is charged.

JasmineA

Address:

Bangalore, Karnataka

I use a Tata Docomo postpaid connection. I make frequent calls to the toll free number 000117 for which I am charged. I had called the same number using other service providers like Airtel, Vodafone and Idea but they don't charge. When contacted the customer care, they say that it is not toll free. When I said them that other service providers don't charge they said to contact concerned department and transferred the call. But they maintained that it is not toll free number. I've been paying around 200 INR every month for the past 2 year for calling this toll free number. Can someone help me with this. Thanks

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

Prakash_Mirji

from Bengaluru, Karnataka

This quite unfair from docomo that it charges for 000117, as the other providers dont charge for this number. Even I do need to connect 000117 very day 2-3 hours.