Tata Docomo — cancellation of my mibile service | |||
My tata docomo mibile no is [protected]. They diconnected my mobile service by simply sending one sms. I had sent some messages to my students as i teach english. I may have sent 59.60 messages they must have warned us. They cant discontinue my service without giving any chance. I want my service restored. I can assure that of future i will not send such messages as i was not aware of rules. [protected] Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per our discussion over call, we would like to inform you that as per our record your number has been blocked due to the reason that this number was used for unsolicited calls or SMS and the number was not registered as telemarketing number. We regret that service cannot be restored on your number, we advise you to only use registered number for any Telemarketing activities. Details of Telemarketer registration process are available on the TRAI Website (www.trai.gov.in)
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, we would like to inform you that as per our record your number has been blocked due to the reason that this number was used for unsolicited calls or SMS and the number was not registered as telemarketing number. We regret that service cannot be restored on your number, we advise you to only use registered number for any Telemarketing activities. Details of Telemarketer registration process are available on the TRAI Website (www.trai.gov.in)
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Tata Docomo.
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2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.