Tata Docomo — Cancellation post paid no

Address:

Coimbatore, Tamil Nadu

Good day, Please be informed that undersigned had a post paid connection from your good company and the Mobile number is : [protected]. Since 18th November 2014 onward this number was not used for making any calls/not used for SMS or did not avail any other service. Also on 20th January 2015, One of your agent (PK Associates, Coimbatore) collected the outstanding amountof Rs.460/- for the said Mobile connection and issued a receipt for the same.During the payment made we informed the agents to disconnect the Post paid connection and they agreed to disconnect the connection and also clearly mentioned on the receipt that the payment made was full and final settlement and the connection is closed. We were under the impression that the connection is disconnected and we wont be receiving any notice about any payments. But contrary to our belief, We received a notice on 10th march from your office with a subject of " Demand notice for recovery of outstanding dues". As per our records, We closed the Post paid connection on 20th Jan 2015 with all outstanding dues closed and we have a valid receipt for the same. The said notice which was sent on 10th March 2015 has put me under tremendous pressure which is unnecessary and not of my fault. Kindly look in this matter and advice. Also as per the Policy of TATA DOCOMO, Your service is subject to getting disconnected in case of non usage for 90 Days. Since 18th Of November the said Mobile is not used and trust till today it is more than 90 Days. kindly clarify. Thanks & Brgds S.Mahesh Kumar