[Resolved] Tata Docomo — Cheating my gsm 1098 mb | |||||
RESPECTED SIR/ MADAM, My mobile No [protected] I used tata docomo sim. I have above 1000 mb 24 nov my gsm expired nov 25 so I sent *123# tata docomo gsm offer they send RC 15 -120mb 2g val- 7days receivedmessage time 24nov 3-16pm. I am rc 15 nov 24 time 5-42 pm they added my balance 1000mb.Actually expired offer time 30 nov. But they washout my 1098mb 26 nov. I call 198 no response. I was continiu call 198 they attend nov28, 7-23 pm registered my complaint ref no; PSMR12258831 they said to me sorry for the mistake we will update your balance Dec 1.Then 30 nov call to me surely credit your send balance your account. But no credit Dec 1. I call 198 no response full day. I transfer to another net work send message 121. They credit 100 mb val 1 jan 17 today. What is the system network? please send my balance 1000 mb. I forward all of message to tatadocomo. Why is cheating customer. They no credit my balance i change another network same number. Was this information helpful? | |||||
Jan 8, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Dec 06, 2016 Tata DoCoMo Customer Care's response Dear Customer, We tried to speak you personally on your number. However, the same was not possible as the call was unreachable. We request you to provide your any other alternate number along with the feasible timings which will assist us to get the needful done. Thanks and regards, Customer Care Tata DOCOMO. | |||||
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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My Tata docomo mobile number is [protected]. Today, an amount of Rs. 35 deducted from my account stating that 'thanks for subscribing to superstore35', but I have not subscribed to this service.
Can you please stop this service and refund my deducted amount.
Thanks.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.