[Resolved]  Tata Docomo — Closure of mobile number [protected]

Address:

Mumbai City, Maharashtra

Here are the series of emails Dear team, What is wrong with you guys i don't understand. I have asked my number to be closed in January, still I m doing follow up from you guys. Today I received that my request has been cancelled receivedd a mail stating that my number is not closed What is all this ????? Is their someone in senior management I can speak with. I am not using [protected], i have asked this number to be closed down in January first week. And provided my alternate number [protected]/[protected] For further treatment. You guys have send me email stating my number will be closed down with in seven working days, then no one bother to send me bills . Suddenly out of nowhere I received a email stating pay immediately Rs.390, then when I asked u where is my bill detail, u send me bills And my bill included the charges for month of February. When I escalated the matter to your Manager Nitin I got mail stating ur number is not closed, query resolved. What is this, I m fed up with, I m sending a hand written complaint to Tata corporate office. Also I m putting it to notice of consumer complain forum. Kindly revert me on the immediate basis. I'll prefer a call on [protected] Frustrated Customer Biju Singh On Monday, February 23, 2015, Nitin Escalation <[protected]@tatatel.co.in> wrote: > Dear Mr. Shukla, > > > > We would like to inform you that your complaint has been registered with complaint number[protected] and same would be resolve by 25-Feb-2015 17:05. > > > > Warm Regards, > > Lalit Vijh > > On behalf of Escalation Desk > > > > From: Salil shukla [mailto:[protected]@gmail.com] > Sent: Saturday, February 21, 2015 7:05 PM > To: Nitin Escalation > Cc: listen > Subject: Re: CLOSURE OF POSTPAID CONNECTION [protected]~~M21943533 > > > > Dear Nitin, > > Greetings for the day, > > I am writing you in concern, which is not yet resolved, i have requested for an account closure in first week of January. > > I am not going to pay for the February bill, when i have already informed your team for the closure. > > I am ready to pay the charges for the January bill, which was Rs.375. and have already deposited the cheque, so i believe > > the amount will get cleared by the Monday evening. > > > > Request you to look into the matter urgently. > > I am also an employee of Tata enterprises, sharing the same mother company. > > > > Also would like to tell you that i have asked my alternate number to be updated and called upon, > > but no one seems to call me on that. [protected], [protected]. > > if you would like to get in touch with me. > > Kind regards, > > Biju Singh > > > > > > On Sat, Feb 21, 2015 at 2:48 PM, <[protected]@tatadocomo.com> wrote: > > Hello! > > Greetings from Tata Docomo. > > We have received your e-mail regarding bill not received dated 20-FEB-2015 for Tata Docomo account number[protected]. > > We are sorry for the inconvenience and we assure you that your problem is being addressed. > > Thanks for sharing your concern related to bill not received. > > We would like to inform you that we have sent an e-bill dated 17-JAN-15 and 17-FEB-15 to your registered email ID with delivery number 38697358 and 39937491. However, we have again sent the e-bill as per your request with the request number DUP6018397, DUP6018398 and we expect to deliver it by 21-FEB-2015 16:41 hrs. > > Alternatively, you can log on to www. tatadocomo.com, 5 days post your bill generation date and view the details of your last six bills. Please follow the simple steps below to check your bills: > Visit www.tatadocomo.com and click on “My Account”. > Under “New User” Click on “Register” > You will receive a Temporary PIN on your mobile number within 24 hours > You need to login using the Tata Docomo Number and Temporary PIN as User name and Password and change the temporary PIN within 48 hours to avoid PIN getting expired. > Note: You may alternatively use the User ID in place of the Tata Docomo Number if specified while registering in to My Account. > Login to My Accou