Tata Docomo — Complain against tata docomo service for harassment by calls and bill payment of without providing service.

amitr89

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 411061

Respected sir,

Complain against tata docomo service for harassment by calls and bill payment of without providing service.

I have taken new tata docom post paid 3G service no. [protected] on 5th march. Since day one it is not working properly. I complained against service to tata docomo care centers and they sent engineer for checking. Engineer agreed connective issue and also said that tata docomo have connectivity issue and if connect it is very slow browses in my area Pimple Gurav Pune, As I communicated to care center they said to wait for 3-4 days will change tower (their technical word) and I also follow after 3 days as per communicated by co. asked for status. Service center executive replied that we can resolved connectivity issue and very slow browses in pemple gurav, pune area it will remain. Probably their sales executive was communicated me if having any issue will refund money. So I said many time to service center executive to close my account and refund my money Rs/- 1600. And also reply mail to billing department to closed my account and refund money. I also search and went retail outlet of tata docom katte puram chawk pune to submit device. They said that we don’t take. All are passing the ball from their court and making delay for my payment of Rs/- 1600.

Tata docomo billing department continually calling and asking for bill payment. As I have write above without connectivity, without use and closed account how would we pay bill. I said all this story to billing department many time. Hence you need to refund my money Rs/- 1600. Tata service center executives are continually calling in regular interval (any time) for payment. Which is harassing a lot.

Kindly do the needful to look at this issue against Tata Docom co. And help me to get my refund money (1600 Rs/-) as communicated by company.

Thanks in advance.

Regards,
Amit Ranjan Soy

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Tata DoCoMo customer support has been notified about the posted complaint.

May 30, 2016

Updated by amitr89 Hi Team,

There are no action has been taken from tata docomo after complaining, still getting calls from their billing department (Phone no. [protected]). As i explained again and they raised complain. Last two months tata docomo customer care executive only raised complain and closed itself without resolving issues. Tata Docomo are harassing my personal as well as professional life.

Request you to Kindly look at this issue and resolved it as soon as possible.

Thanks & Regards,
Amit Ranjan Soy

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that a complaint has been registered vide docket number[protected] regarding Complaint on Agency concern, the same will be resolved soon. Kindly bear with us in the interim.

Regards,
Customer Care
Tata Docomo

amitr89

from Mumbai, Maharashtra

Hi Team,

Waited almost one month after complain this issue, Company only raised docked no. or request no. as per above (complain chain mail) their customer care comments and as I have explained in detail earlier. Still company representative follow us for bill payment.

Request you to please refund my money Rs. 1600/- .

Thanks,

Regards,
Amit

LBN Tech Lab Pvt. Ltd

this case is very useful to decide not to opt for TATA Docomo.

By seeing this kind of interaction with the customer, I decide now to remove all TataDocomo appliances from my office.