Tata Docomo — Complaining about the negligence of docomo network | |||
Didn't match to the database. Due to not blocking the sim if the money were deducted by the bank or any important data we lost DoCoMo network is responsible for that. We submitted the relevant proofs sproofmany times then how is it possible to make a single number to two persons? This shows about your care to the customers. Your negligence answers to the customers. Such a embarrassing network. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
My number is [protected].i recharged data pack this month.itz validity till 5/5/2016.But since 2 days internet will not connected.Still i hv 200mb.Even am not able to call customer care number also.It wont be connected. Kindly do the needful
Dear Nithya5,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
Dear Nithya5,
We tried to speak to you personally on your number. However, the same was not possible as the call was disconnected from your end. We would like to inform you that, we are sending you the internet settings and you will get the settings within 30 minutes, we request you to save the settings enter the pin as 0000 or 1111 than switch OFF and Switch ON your handset then try to browse. If still persists the same concern kindly revert us with complete details for further proceedings. 1. Name of Access Point: 2. Symbol displaying (E/G/H): 3. Error prompts: 4. Is it related to any particular time? : 5. Is it related to any particular Site? : 6. Handset model & Type: 7. your city: 8. Area: 9. Sub-area: 10. Street Name & Landmark: 11. District: 12. State: 13. Pin code: 14. Indoor/Outdoor: 15. No. of signal bars: 16. From when you are facing this problem: 17. Alternate number: 18. Handset Model: 19. Trying with PC or mobile: 20. Which GPRS voucher/pack subscribed:
Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number. However, the same was not possible as the call was disconnected from your end. We would like to inform you that, we are sending you the internet settings and you will get the settings within 30 minutes, we request you to save the settings enter the pin as 0000 or 1111 than switch OFF and Switch ON your handset then try to browse. If still persists the same concern kindly revert us with complete details for further proceedings. 1. Name of Access Point: 2. Symbol displaying (E/G/H): 3. Error prompts: 4. Is it related to any particular time? : 5. Is it related to any particular Site? : 6. Handset model & Type: 7. your city: 8. Area: 9. Sub-area: 10. Street Name & Landmark: 11. District: 12. State: 13. Pin code: 14. Indoor/Outdoor: 15. No. of signal bars: 16. From when you are facing this problem: 17. Alternate number: 18. Handset Model: 19. Trying with PC or mobile: 20. Which GPRS voucher/pack subscribed:
Regards,
Customer Care
Tata Docomo
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Thanks and regards,
Customer Care
Tata Docomo.