[Resolved] Tata Docomo — Complaint against the customer care representative | |||||
My tataphoton number is [protected].I have called to stop my device which is on hold.They told they will activate and stop after the bill generation.Without using of device Why they active and generate bill.I want to stop without activating.Till the representative activated without my permission after i said no.from 6 month i am not using the device and stop it. Because of representative miss guiding i have kept hold.Actualy i want to stop it before 6 months back itself but they told it was free to keep in hold and again you can active or deactive.Now they are telling to stop you have to active and pay bill which i am not at all using from 6 months. Was this information helpful? | |||||
Sep 26, 2016 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Aug 24, 2016 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Aug 26, 2016 Tata DoCoMo Customer Care's response Dear Customer, We regret the inconvenience caused to you. We would like to inform you that the disconnection request is already raised for your Photon number [protected] on 24- Aug-2016 and the request number is[protected]. Please note that the connection will be deactivated on 31-Aug-2016 unless notified from your side. The current outstanding in your account is Rs. 00/-. We would like to inform you that the disconnection procedure takes 7 days for temporary disconnection and the same will be disconnected permanently on the 16th day post the disconnection request. Kindly note that the billing will be stopped on the 07th day of disconnection request. Please be informed that you shall be receiving a final bill (from 24th Aug 2016 to 31st Aug 2016) for the bill dated 21st Sept 2016. Further, we would like to inform you that if there is zero usage in the final month invoice, we request you to revert us post final bill generation to provide the billing adjustment regarding the same. Thanks and Regards, Customer Care Tata Docomo | |||||
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