Tata Docomo — Connection not cancelled - Rude behaviour

Address:

Bangalore, Karnataka

Dear Sir/Madam.. This is to bring to your kind attention about the rude and aggressive behavior at the Tata Photon Centre, Koramangala office. I had requested to cancel my connection no [protected] on the 24th February 2014, and I was instructed not to use the device, and I would not be billed anymore, I paid the in full in February. I was shocking to know that, when I called photon again on the 3rd of March 2014, It was recorded that the cancellation request was not taken, It was mentioned that I wanted to keep the connection. On my persistence another request was taken for cancellation; however another bill was generated by then which I am expected to pay again. Please note that I have not used the connection From February 2nd. On my visit to the Photon centre at Koramangala on March 15th 2014, when I looked into the system comments regarding my calls made to the customer service, It was mentioned in the comments that “” I was retained “””...When I demanded an explanation 2 of your employees were extremely rude and aggressive, one of them was a Manager THIS IS ALSO WORTH NOTING THAT I USED TO GET GOOD CONNECTION SPEED WHEN THE CONNECTION WAS PAY PER MINUTE USED AND FROM THE TIME I CHANGED THE BILL PLAN TO UNLIMITED USAGE FOR LIMITED COST . THE CONNECTION SPEED REDUCED DRASTICALLY. Kindly do the needful to protect the interests of consumers Shyam Sunder kasarapu