Tata Docomo — Continued harassment by Tata Docomo even though registered on DND.

Address:

Pune, Maharashtra

I have been severely harassed by your service even though i am a DND customer. My number is [protected] and this number belongs to the region Rest of Maharashtra & GOA. My plan is Unlimited calling @899 and this plan has no separate services (SMS, Data) plan included. This is purely a voice calling plan. Since last 4 months i have been severely harassed by TataDocomo team where i am receiving SMS of bill payment junctions available across city every day. The harassment has gone to worst as every alternate day the same SMS gets repeated and my SMS inbox is almost full by that. Lots of conversation and complaints have been raised but no effect has come out till date and I am in that dark only. Since last two months, i have been fighting against this but none helped so far. Your team raises a complaint, asks me to wait 9 days to resolve that and after 9 days the SMS stops. But that situation lasts only for 10-15 Days. Again the SMS starts and the fight on this continues. My question to the authority is if this can be stopped for 10-15 days, why can't it be stopped permanently? Why customer has to notify this almost every day even though he is on National DND. Following are the SMS(s) that i receive everyday on my phone from TD DOCOMO - 1st Day - Hi! Now Bill Payment Recharges and many more services available at Tata Docomo brand store at Mayur Trade Centre Opp Unique Hospital Chinchwad PCMC Pune 2nd Day - Hi! Now Bill Payment Recharges and many more services available at Tata Docomo brand store at Tapaswi Plaza Opp Akrudi signal Mumbai-Pune RD Akrudi PUNE 3rd Day - Same SMS as 1st Day 4th Day - Same SMS as 2nd Day Now my question to authority is that even though i am a DND customer and have raised the same complaint more than two times, do you feel you are providing world class service by this harassment. I have already put the Porting request and has taken necessary action to move to other provider. But, just wanted to get this information how are you going to justify this situation with your so called World Class Service. Regards, Adip Chatterjee Contact - +91-[protected] / +91-[protected]