[Resolved]  Tata Docomo — Data plan deduction/Recharge amount not added

Address:Chennai, Tamil Nadu

my mobile no; [protected].I am recharge 3 gp data balance shows93mb. 8/7/14 recharge Rs15 but not added in my account. Many time am call customer care not attended the call but amount was deduced.If pick the customer care represents not responding connected the IVR. She told your problem solved 48hrs.but I am suffering from more than72 hrs. I am fatigue Need to help for me. How many people send mail please need to improve your service Thanks Regards Thanigachalam.
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Aug 6, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Thanigachalam,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that your recharge of Rs. 149 and Rs. 15 recharge has been updated successfully in our records with full benefits. Further we would like to inform you that, the old data pack will be lapsed when you recharge with new data pack and it will be activated on your number.


For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

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