[Resolved] Tata Docomo — Deducted balance of 35.23 rupees without using internet. | |||
I had recently brought a docomo sim card and got 100 mb in fb and 100 mb in whatsapp but when i used them only for chatting purpose then also they deducted the above amount for no reason.When i call their customer care they told that data has been used everytime and didn't refund me any rupees and i was told to sms DATA to 121 and i did the same and there also it was written that "no data usage till date". So i request them to refund me and their customer service is also very bad like hell and it is a fraud company.My Mobile No is [protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Further we would like to inform you that if your open your fb with any other link then the amount will be deducted. Kindly we request you to open the link with correct website to stop the deduction. Kindly note that you can check your usage details in My Account also.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Further we would like to inform you that if your open your fb with any other link then the amount will be deducted. Kindly we request you to open the link with correct website to stop the deduction. Kindly note that you can check your usage details in My Account also.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
Your are fraud and cheat company.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
And your customer care representatives are are also not satisfing the customers. The 121 reply service is yours only?
Then why does it says "no data usage till date"?If data was used then it would have said here, so you are totally wrong.So please kindly refund my money, i still have 76 mb left in fb and 96 mb left in whatapp.