Tata Docomo — Deducted from main balance when data pack is already in effect.

Address:Bhavnagar, Gujarat

Today when i am downloading from internet a message fleshed up on screen data charge of some of rupees 120 has been deducted from my main account. I feel amazed because i am already having a data plan on my number which is gone to expire on 6/9/2015 on 00:00:00 at midnight. But before i understand situation they will deducted a huge amount of rs.120 from my main balance. Its clearly their fault so i request company on 198 but theircustomer call representetive did not give proper answer to me so i told him to complaint to consumer forum about this and he cutted the phone. I request you to please file my complaint and take serious action against them.
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Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo
Number of my tata docomo card is [protected] and my alternete contact number is[protected].
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Dear Customer,

We tried to speak with you personally on your number. However, the same was not reachable.
We would like to inform you that, a complaint has been raised regarding balance depletion on dated[protected] and the reference number for the same is PBR12337434. This will be resolved soon. Please save your docket number in case of any requirement for reference.

Regards,
Customer Care
Tata Docomo

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