[Resolved]  Tata Docomo — Deducted money due to false subscription which was not done by customer

Address:Bangalore, Karnataka

TATA DOCO MO is cheating people by subscribing false VAS services. I have not subscribed to any of the services but still they tell that the service is subscribed by me and deducted money from the account. They are not concerned about the customer service, when I asked for the refund they refunded less amount which was not even a 50%. TATA Docomo is a 3rd class service which I saw in my life ever. Who will help the customers in this case..??? This is Injustice.. And i think TATA Docomo should be closed.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
[protected] I already approached 2-3 times DOCOMO customer care. But no use.
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that we have refunded the amount of Rs. 45 vide docket number ABAL[protected].

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services. Kindly note that you can check your usage data in My Account.

Thanks and regards,
Customer Care-Tata Docomo.

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