Tata Docomo — deduction of balance without information

recently i purchased a new connection of tata docomo 3 G network...today[protected] my balance has been deducted without informing me..i called customer care service at 121. they attended my call and and said they have no inforfation regarding this deduction.then they said me to call them after 4 hours.After 4 hours they put their customer care numbers busy..this is not a right way to handle our problem.this is not only my problem may be of hundred ones..so i requested you to file my complaint.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

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