Tata Docomo — Delays in Shifting the broadband Connection

Address:

Ghaziabad, Uttar Pradesh

We had raised a request with Tata Docomo to shift the Broadband connection to a new address on 20th Aug, we received the reference number[protected] and assurance that the same will be shifted with SLA period of 7 days, could be 2 days max 7 days, We have been following every day, and each time we were told that someone will visit you today and that the matter will be escalated to higher authorities for quick remediation, Now on the 7th Day, no one has visited us or called us . We had paid all the dues and even the bill for the month where we have availed no service as the connection is still not shifted. What actions should betaken against such providers who do not really provide any service and 7 days to transfer a connection ?? Can anyone believe this? If I raise a request for a new connection i will get a technician in 30 mins at my door, so is this a price existing customers should pay to retain the service provider. Request all the readers to never go with TaTa docomo as they have least of your interest in mind and even when you request them they do no take any action. Horrible experience, not worth the time and energy Thanks Akash Kapoor [protected]