Tata Docomo — Demand Notice for Unused Data

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,


I had internet post paid connection from TATA DOCOMO.
ACCOUNT NUMBER [protected]


Ref :- Call logs for more details

On last Feb 2014, I took the decision not to use your post paid service because
of several reasons. At that time I spoke to your customer care representative
over phone and they advised me to go to the retail outlet for the same. On Feb
22, 2014, I visited your Poondamalei High road outlet. As advised, I paid the
outstanding amount of 1124/- and raised the request to cancel the post paid
service. Please find the below transaction details.


They promised this would happen in next 5 working days and provided me the ticket
(Request for Cancellation)


After that, again I contacted and came to know this had not happened and they
raised another request to do the same. This also had never happened. After that
I contacted several times over phone and nothing had been worked out and the
connection was active. Please find one such email as attached. I was kept on
getting bills during those days( February 2014 to April 2014) which I have
never used. I have requested many times to stop sending bills but this had never
happened.

Again in 21 May 2014 one of your collection representative
come to my house and collect the amount of
Rs. 2336/- vide Bill No: 734816 dated 21st May 2014 and
device also along with a letter. In that letter I clearly mentioned it is the
final settlement. I consider this kind of business practice is highly unethical
and sort of customer harassment. Now I got a legal notice to pay the amount
which is completely illegal this has to be withdrawn as soon as possible.


Please note that I followed all the procedure and as per the instruction I paid
all the outstanding dues at your outlet on May 26th and raised the request to
cancel the service. Please stop harassing me the way you are doing since last
couple of months by phone calls. Otherwise I have decided to take the shelter
of the consumer court. For your kind information at present I was not in the
Chennai Station. I have all proof what I
mentioned above (like request form, ticket nos, and Bills).


Regards


M.Mahalakshmi