Tata Docomo — Device not working properly - very low speed

VR Satyanarayana Raju Rudraraju

from Vijayawada, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

Consumer Name: N Subrahmanya Varma Number: [protected] Problems: 1) Very Low Speed 2) Device Over heating 3) No connectivity I have purchased TATA photon max on[protected] but to my dismay I have started getting problems from the 1st day itself like no connectivity and very low speeds. Although I registered a complaint with TATA photon company on their customer care number [protected] on 27/06/2015 with Service Req No:[protected], they said the problem is going to get resolved in 2 days but the response was terrible. I have registered a complaint again on 1st July 2015 with service req No:[protected], they said the problem is going to get resolved by 3rd July but it has not been resolved yet. It has been a terrible experience so far. Please resolve my issues at the earliest. Best Regards, NS VARMA +91-[protected]

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Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

This is with reference to your complaint regarding the connectivity of your Tata Photon connection. In this regards, we would like to inform you that the complaint docket number[protected] has been registered and you shall receive call shortly.

Regards,
Customer Care,
Tata Docomo.