Tata Docomo — DOING FRAUD IN MNP AND BILLING | |||
I used 2 TATA DOCOMO Sim cards in a CUG plan for three months. After 3 months I send a request for MNP to TATA DOCOMO, Because the signal strength was very poor in major cities also, And very bad customer service too. That time I went to nearest TATA DOCOMO showroom to pay my last month bill, they told me to that you have to pay extra 7 days usage charges for advance payment mode. I just agree with that deal. After 7 days The MNP Process was done. My new service was opened in VODAFONE NETWORK. After some days I received A call from TATA DOCOMO CUSTOMER CARE EXECUTIVES. They told me to that you not paid Our extra charges. Really I was shocked, just I told to executives I was clear my all bills and accounts. Then the officers asked sorry for disturbing me. 2 Days later they repeated the calling process to my number That numbers [protected] and [protected]. After 1 day the connections are disconnected.. Really TATA DOCOMO IS A VERY BAD NETWORK. And showroom staffs are Misbehaving with customers. I need my Sim cards with proper connection. Aswin.R.Raveendran [protected] Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your numbers to understand your concern regarding billing for your Tata docomo account number . However, we are unable to contact you, since your mobile was switched-off and service was barred on another number.
In this regards, we would like to inform you that your bill has been generated in prorate based from 15/02/15 to 09-MAR-2015, Hence Your billing cycle is 25th of every month,
Hence, you received your final bill on prorate basis post disconnection. We are unable to provide adjustment for the data charges found that the bill has been levied correctly as per your data usage and there is no discrepancy in the bill.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your numbers to understand your concern regarding billing for your Tata docomo account number . However, we are unable to contact you, since your mobile was switched-off and service was barred on another number.
In this regards, we would like to inform you that your bill has been generated in prorate based from 15/02/15 to 09-MAR-2015, Hence Your billing cycle is 25th of every month,
Hence, you received your final bill on prorate basis post disconnection. We are unable to provide adjustment for the data charges found that the bill has been levied correctly as per your data usage and there is no discrepancy in the bill.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
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Customer Care
Tata DOCOMO.