Tata Docomo — Elegal Balence Deduction from My TataDocomo Mobile No : [protected]

Address:

Chandigarh, Chandigarh

I recharged with 499 Rs.(2GB 3g Data + 300 Talk time). last week i have seen data balance aprox 600MB data+ aprox 245 Rs Talk time on my mobile on Last 18-19 July 2015, i was surfing sites only(No heavy sites like audio/videos). Suddenly I got flash message that your balance is 00.05 Rs(5 paise) and 5 mb data. I surprised that how's this possible that data balance remains and talk time balance finished? I called to customer care they raised my complain and said that your deducted balance will be reverted in few days. I also talk to senior executive he also confirmed the same. After 1-2 days I got a call from docomo side, she said that if you agreed we can revert 94 Rs. only, amount was deducted due to use of multiple sessions. I rejected that offer. After then i again called to customer care, then they said that now noting can be done for this, now no even single Rs. will be reverted, I told then i will go to consumer forum for this. Then he replied that please do what you can but nothing will be done for now.