[Resolved]  Tata Docomo — Exaggerated bills for data roaming

Address:	Indore, Madhya Pradesh, 452010
Website:	www.tatadocomo.com/en-in

In the bill no [protected] dated 19/04/2016 I was charged unreasonably high amount of Rs.10, 892.49 in the month of April-16

From 17th March onwards I was on roaming, I had called their customer service call centre executive many times and they had not guided me to the proper plan. Daily I was getting an SMS alert on high usage of mobile services, when I called their executives they were not sure whether it is due to voice calls or due to data usage I had myself told them to activate the required plans but they could not put any proper plans. . I asked them to change the internet and calling plan and put several additional packs, but still the usage alerts kept on coming. The executives threatened to disconnect the services, but as I required the services for my emergency reasons I paid Rs 4000 and kept using the services.

On 09th April 2016 finally they disconnected the services as I could bear such high expenses, After the billin cycle was over theirr executive had called me up and informed that Rs.6000 from the bill amount will be reversed back. As I was transferred to Mumbai I had changed my SIM Card no. and did not activate their services.

But on 24th August 2016 their lawyer called up all the numbers on my called no list and abused all my friends, family and relatives. Due to this threatening calls I paid all the amount due from me

Due to the low knowledge levels of their call centre executives, they failed to provide any suitable packages to avoid the massive charges on calling/data as they themselves were unaware why I was being billed heavily. The call center execuitves revealed their helplessness in finding on what account the excess bills were generated and informed that these will be known and adjusted during final billing for the month.

This failure on Docomo’s part to provide suitable cover or suitable plan for roaming calls or data services has caused an immense loss to me.Now finally their officer from Bhopal Mr. Hussain Mobile no [protected] is saying there are no roaming data plans on Tata Docomo If that is the case, then their call centre executives should have told me earlier, this is a serious case of failure of providing service on their part for which i have not only been charged unjustifiably but it seems to be a fit case of extortion.

I took up the matter with all their available forums but matter was not redressed.