[Resolved] Tata Docomo — Extra Deduction above Special Recharge Rate | |||
Hi, I am a Tata docomo Customer with number - [protected]. I had recharged with PV77 on 27 June 2014, which offers benefit as All Local & STD Mobile Calls @ 39p/ Min. All Landline Calls 2p/ Sec. Validity: 180 Days. But i am being charged with 45p/Min for all local & STD calls which is more than the charge of Special recharge. I had called so many times, tata docomo customer car, they are saying that we have raised your concern & are looking into the same. But nothing is being looked upon as i am still being charged extra money. Last complaint number that i raised with agent Santosh is [protected]. Further to the misery is that now whenever i am calling customer care on 198, call is getting ended without being able to talk to customer care agent. This is worst service & ignorance of customer by docomo. I want the refund of the extra charges that were deducted plus changed of rate to actual plan rates. Thanks, Abdul Wahid Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per the discussion over call regarding the call tariff as per Rs. 77/- recharge of your Tata Docomo number, we would like to inform you that as per our records it was found that there are two voice packs active in your account and based on priority calls has been charged.
Further, we would also like to inform you that the current base priority voice pack is valid till 5-Aug-2014 and after the expiry of pack you will be charge as per the recharge offer of Rs. 77/- pack.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion over call regarding the call tariff as per Rs. 77/- recharge of your Tata Docomo number, we would like to inform you that as per our records it was found that there are two voice packs active in your account and based on priority calls has been charged.
Further, we would also like to inform you that the current base priority voice pack is valid till 5-Aug-2014 and after the expiry of pack you will be charge as per the recharge offer of Rs. 77/- pack.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
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Customer Care
Tata DOCOMO.