Tata Docomo — False Bill Generation after Disconnection request made

Address:

Mumbai City, Maharashtra

I wanted to discontinue my TATA DOCOCMO WALKY phone no[protected] for which I had taken the highest Post Paid Plan of RS 1000/- per month. I had personally gone to TATA DOCOMO Mira Road Branch (Mumbai) on 14th march to get the phone connection disconnected, the person over their assured me that my phone will be disconnected with in 48 Hours. To my surprise the phone did not get disconnected but I received a message saying that my services are restored after your "Retention department” so called claimed that they had called me and resorted the connection after speaking to me. However ……… 1) I never received any call from TATA DOCOMO retention department even if I would have received any call I would have still wanted to cancel this connection. 2) Upon my investigation with the TATA DOCOMO call center team (worst ever) I came to know that they have spoken to some lady called Laxmi in a wrong alternate number and retained my connection. How could they retain the connection of a customer without even speaking to him, The phone connection clearly mentions that it is the name of “Rajpal Singh Gandhi " then how can the connection got restored without even speaking to the concerned person in which the phone connection is. While giving a connection they ask for several proofs and then they provide a connection is this not their responsibly to check that they speak to the concerned/right person in whose name the connection is for any issue. Let me give you the pain I have gone through to get my phone no cancelled. Kindly refer to your call center case ID No .[protected] made with Girish which is still open and also special mention that he is the Gentleman who had spoken to lady called Laxmi and restored my connection without even bothering to check that the connection name does not even match nor she is any ways related to me. After desperate attempt to cancel the connection I logged a complain call again on 1st April with Mr Ankit who again reassured that my outgoing will be cancelled in next 48 Hours( however am still waiting for 48 house even after 480 Hours have passed) Call ref no.[protected]. Still hopeful that being a TATA group company as per reputation they will be customer friendly but to my surprise the connection did not got cancelled and I logged another call Ref no .[protected] on 5h April and Spoke to Madam Shruti who again very confidently assured of disconnection but nothing happened. Now the worst was yet to happen... I have always paid my bills on time, but when it came to disconnection no one bothered in TATA DOCOMO, simply meaning that they want to exploit people thinking that we are fools and will keep paying them . After going to TATA DOCOMO center in Mira road for 10 times and making at least 50 Calls in the call center, I was told by Mr Sarfaraj ( Mira Road TATA DOCMO REP) not to pay bills till the disconnection request is processed and now TATA Docomo recovery department had started giving me calls to pay for the connection which I never wanted to use and had made request for cancellation more than 30 days before, is this not cheating and harassment. After going through above I still tried my last attempt to mail my complain to Nodal Officer at TATA Docomo and also their Ethics Department, After again false Commitment and no action still I have no option left but to call Consumer Court for help. I have gone through enough pain and trauma in getting my phone disconnected and I am a patient of “High BP", TATA DOCOMO’s attitude had made my heath condition even worse. Each time the TATA DOCOMOs recovery calls me for Bill I feel frustrated as I have never come across this ever in my life. I have to explain every time to them that this is something related to escalation, kindly do not call me but still they keep troubling me. They are not even bothered if I tell them that I will complain in consumer Court. Kindly take serious action against the company and help me get out of this. |