[Resolved] Tata Docomo — fradulent and wrongful data charges in roaming | |||
my tata docomo no. is [protected]. I have opted for Rs. 50 300MB 3G data plan. At the time of purchasing the plan I was told that this plan is applicable for home as well as in roaming but now that I have used this in roaming I have been charged Rs1073/- as internet usage charges in roaming although the total usage is less than the free 300MB provided. Further note that your network is hopeless with severe connectivity issues everywhere across INDIA. Please improve your service else you will loose all your clients. Please let me know urgently whether this charge of Rs. 1073/- will be reversed or should I proceed with my decision to complain to TRAI. reply immediately. regards, Padmanabh Alat Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Alat,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding billing. However, we are unable to contact you, since the call was not answered. Further we request you to provide us the complete details who has offered you the plan to [protected]@tatadocomo.com for further assistance.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding billing. However, we are unable to contact you, since the call was not answered. Further we request you to provide us the complete details who has offered you the plan to [protected]@tatadocomo.com for further assistance.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo
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Tata DOCOMO.