[Resolved] Tata Docomo — Fraud billing and inappropriate response from customer care people | |||
Hi Sir, My name is Abhishek Kumar bearing a tata docomo postpaid connection relationshio number[protected] phone number [protected]. They have barred my outgoing calls because of non payment of bill of Rs 3758.00. They have charged me Internet usage of Rs. 2201.63 while roaming. But I was roaming in docomo network(Bihar). So I should not be charged. Further, I complained on 16th April 2014 regarding no network coverage but it was not resolved but they updated it to resolved. Finally I got the coverage on 20th April 2014. Not only this, When I called them on 21st April to deactivate my Internet pack they didn't do it sayng that since my outgoing calls are barred they can't do it now. I can't get what this internet pack has to do with the outgoing call facility. Please help me out. After this I am going to get this connection closed along with my 5 friends who are also using docomo postpaid and will get any other connection Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi,
Let's see M/S TATA DOCOMO whether you resolve it in correct manner or not.
Moreover, If my credit limit is Rs 2400 then how come my bill went up to Rs 3758.
I am going to file a complain if its nor resolved in the correct manner.
Regards,
Abhishek Kumar
Let's see M/S TATA DOCOMO whether you resolve it in correct manner or not.
Moreover, If my credit limit is Rs 2400 then how come my bill went up to Rs 3758.
I am going to file a complain if its nor resolved in the correct manner.
Regards,
Abhishek Kumar
Dear Mr.Kumar,
We tried to speak you personally on your alternate number: [protected] to know the exact concern. However the same was not possible as the call not connected.
In this regards, we regret to inform you that we are unable to process your request for deactivating internet pack as outgoing service has been barred on your number due to non payment.
Further, we would like to inform you that clear your dues of Rs. 3758/- and revert to [protected]@tatadocomo.com for deactivating your internet pack.
Thanks and regards,
Customer Care
Tata Docomo.
We tried to speak you personally on your alternate number: [protected] to know the exact concern. However the same was not possible as the call not connected.
In this regards, we regret to inform you that we are unable to process your request for deactivating internet pack as outgoing service has been barred on your number due to non payment.
Further, we would like to inform you that clear your dues of Rs. 3758/- and revert to [protected]@tatadocomo.com for deactivating your internet pack.
Thanks and regards,
Customer Care
Tata Docomo.
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Tata DOCOMO.