[Resolved] Tata Docomo — fraud in high charges in the call rate | |||
As iam Suresh using TATA docomo sim card . please note that i have gone to post paid plan that time the TATA DOCOMO person said that your plan is 600 calls are free and tata docomo to docomo free and above six hundred hundred calls over, each call we will charge 0.30 paise per minute but past 3 month we are getting high bill charging then we have called and enquiry with TATA docomo customer care, we were shock, they said that no 600 hundred free calls and per one call we will charge Rs.1.50 per minute . This is absolutely fraud work only, past three month i have paid high amount which i dont know they have chaged my call rates. i request you to please repay my amount for the june, july, august. and my number is [protected]. please if any enquiry please call to [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Suresh,
We regret for the inconvenience caused to you.
As per our discussion over call, we would like to inform you that upon verifying our records we found that you are under GSM Endless 199 Plan New 1.2 plan and below are the benefits of your plan.
GSM Endless 199 Plan New 1.2
200 Local / National SMS Free
100 STD Minutes Free 1
600 Local Minutes Free
Local Call Charge
Tata to Tata - Mobile: 0.0120 / GSM 1 Second Pulse
Tata to Tata - Fixed Phone: 0.0120 / GSM 1 Second Pulse
Other - Mobile: 0.0120 / GSM 1 Second Pulse
Other - Fixed Phones: 0.0120 / GSM 1 Second Pulse
Intra Circle Call Charges
Tata to Tata - Mobile: #N/A
Tata to Tata - Fixed Phone: #N/A
Other - Mobile: #N/A
Other - Fixed Phones: #N/A
STD Call Charges
Tata to Tata - Mobile(0-50KM): 0.0120 / GSM 1 Second Pulse
Tata to Tata - Mobile(>50KM): 0.0120 / GSM 1 Second Pulse
Tata to Tata - Fixed Phone(0-50KM): 0.0120 / GSM 1 Second Pulse
Tata to Tata - Fixed Phone(>50KM): 0.0120 / GSM 1 Second Pulse
Other - Mobile(0-50KM): 0.0120 / GSM 1 Second Pulse
Other - Mobile(>50KM): 0.0120 / GSM 1 Second Pulse
Other - Fixed Phones(0-50KM): 0.0120 / GSM 1 Second Pulse
Other - Fixed Phones(>50KM): 0.0120 / GSM 1 Second Pulse
Further, kindly note that you have been charged correctly as per the usage and there is no discrepancy in the bill. Hence we request to clear the current outstanding of Rs. 503/- to enjoy uninterrupted services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, we would like to inform you that upon verifying our records we found that you are under GSM Endless 199 Plan New 1.2 plan and below are the benefits of your plan.
GSM Endless 199 Plan New 1.2
200 Local / National SMS Free
100 STD Minutes Free 1
600 Local Minutes Free
Local Call Charge
Tata to Tata - Mobile: 0.0120 / GSM 1 Second Pulse
Tata to Tata - Fixed Phone: 0.0120 / GSM 1 Second Pulse
Other - Mobile: 0.0120 / GSM 1 Second Pulse
Other - Fixed Phones: 0.0120 / GSM 1 Second Pulse
Intra Circle Call Charges
Tata to Tata - Mobile: #N/A
Tata to Tata - Fixed Phone: #N/A
Other - Mobile: #N/A
Other - Fixed Phones: #N/A
STD Call Charges
Tata to Tata - Mobile(0-50KM): 0.0120 / GSM 1 Second Pulse
Tata to Tata - Mobile(>50KM): 0.0120 / GSM 1 Second Pulse
Tata to Tata - Fixed Phone(0-50KM): 0.0120 / GSM 1 Second Pulse
Tata to Tata - Fixed Phone(>50KM): 0.0120 / GSM 1 Second Pulse
Other - Mobile(0-50KM): 0.0120 / GSM 1 Second Pulse
Other - Mobile(>50KM): 0.0120 / GSM 1 Second Pulse
Other - Fixed Phones(0-50KM): 0.0120 / GSM 1 Second Pulse
Other - Fixed Phones(>50KM): 0.0120 / GSM 1 Second Pulse
Further, kindly note that you have been charged correctly as per the usage and there is no discrepancy in the bill. Hence we request to clear the current outstanding of Rs. 503/- to enjoy uninterrupted services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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Customer Care
Tata DOCOMO.