[Resolved] Tata Docomo — Frequent Network Disconnection

singh20

from Delhi, Delhi

Address:

Lucknow, Uttar Pradesh

I am a Tata Photon + postpaid customer. I have a problem from last 4-5 weeks that there is a frequent Internet disconnection problem. Network gets appear and disappear again & again. I am completely irritated now as stuffs or in the queue to download or sometime I am on payment gateway and in the meanwhile its disconnects. I was highly satisfy with the services they provide with this operator and network but now I am somewhere thinking of changing the operator and services if its not getting rectified shortly... The main problem is whenever I have tried to call Customer Support for Tata Docomo, I called 4-5 times but they (the customer support executives) disconnects the call after listening to the problem. Do the needfull or JI will discontinue the services coz cant tolerate the network disconnection problem.

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 22, 2014

Updated by singh20 This is to again inform you very sadly that I am again facing the same network problem again and again. I dont know what resolution Tata Photon Engineers have provided.

One more thing I have to mention is the complain is resolved by Tata without having the confirmation from customers as you did with me...

I am veryupset from the services provided by Tata Photon...I you only work on how to minimize the Total Numbers of Complaints than to actually provide the resolution to the customers...

:O

Nov 22, 2014

Updated by singh20 I dont know how the complain was resolved by Tata Photon executives...

I dint get any confirmation call to close the complain...Still facing the issue...

I am very upset now...and will suggest everybody not to go for Tata Photon Connection...

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Comments

singh20

from Delhi, Delhi

My Tata Photon Number is [protected]. I forgot to mention in the previous post...

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

singh20

from Delhi, Delhi

This is to again inform you very sadly that I am again facing the same network problem again and again. I dont know what resolution Tata Photon Engineers have provided.

One more thing I have to mention is the complain is resolved by Tata without having the confirmation from customers as you did with me...

I am veryupset from the services provided by Tata Photon...I you only work on how to minimize the Total Numbers of Complaints than to actually provide the resolution to the customers...

:O