[Resolved]  Tata Docomo — Frequent problems with internet connectivity using Tata Photon Max

Address:

Chennai, Tamil Nadu

Dear Future and present customers of Tata Docomo: Ever since I bought Tata Photon Max device and linked Tata Docomo Internet service I faced FREQUENT disconnections and very SLOW Internet speed (below 300 Kbps). When I bought the service, 3G service was promised. However often I got 2G speed which is below 156 kbps. Photon Max device was sold to me with the promise that I would be getting 1 Mbps speed with the Rs.999 plan . I purchased the same . But to my disappointment and anguish, the speed was between 300 Kbps and 80 Kbps. This porrt Internet service from Tata Docomo virtually choked my business and resulted in heavy financial loss and mental anguish. There have been over 12 complaints which I have raised between the time I enrolled for the Tata Docomo internet service and till date ( Jan 13, 2015).Some of these complaints have been closed without my consent - suo moto by Tata Docomo customer service. I requested cancellation of the service and refund the money I paid for the Photon Max device as its of no use henceforth as I am cancelling the internet service. There is no use for the Photon Max device with such poor internet service provided by Tata Docomo. Hence, in this regard, I wrote to appellate for Tata Docomo in Tamil Nadu but unfortunately the officer in charge was not helpful and kept insisting that they resolved the issues I had raised in timely manner and hence I will not be eligible for the refund. This is unethical from the point of view of Tata Docomo as they did not deliver a smooth and proper service they promised - at the time of purchasing the device - Photon Max - and the Internet service. WHAT USE WOULD PHOTON MAX DEVICE SERVE WITH EITHER POOR OR NO SERVICE FROM TATA DOCOMO? I would request anyone from public to help me recover my hard earned money from Tata Docomo and to instill a sense of responsibility in them towards their customers and future customers . Any help in terms of information in this regard from the public or anyone is appreciated. Thank you. Balaji Srinivasan Mobile: 0-[protected]