Tata Docomo — Harassing for Postpaid to prepaid migration

Address:

Bangalore, Karnataka

Hi Team, I have been using Tata Docomo 3G postpaid Corporate connection since Aug 2013. My Photon No : [protected] and Account No[protected]. In the month of April 2014, I was willing to migrate from Post paid to prepaid. Hence, submitted an application with Valid documents for processing the same on April 29th. But to my surprise they have rejected it saying the address proof is not valid. Hence, I submitted the application again with Aadhar Card as Address Proof. But they were processing the application lesiurely and again rejected the request saying address proof is not valid. Purposely, the back-end team/retention team is doing this to enforce the customers with post paid connection and earn money. For the third time on July 11th I submitted the application and provided Election Card/Voter's Card as Address proof and PAN Card as Identity Proof. As expected again processing of the application leisurely done and on asking for status update they came up saying that we need some more time to process your request whereas the deadline was 16th July. Again they rejected the request saying documents are not submitted. Crap!!! Whom are they trying to fool. Each time they are coming up with one or the other reason to retain and gallop money. Even after writing to Appellate desk, I didn't receive appropriate response. They seems to be very inefficient here.Even after multiple reminders they are mum. Customer Representative available at below link is also not able to help http://bit.ly/24x7LiveChatSupport. They keep on saying that as it is a Corporate A/c we can't fetch details and asking me to send a mail to [protected]@tatatel.co.in. But even they have stopped replying now. They are literally harassing me by rejecting my application even though documents are proper. I don't think they have professional ethics, only concerned about money. TRAI should take a strict action against TATA and should either impose hefty fine or cancel their license.