[Resolved] Tata Docomo — Harassment due to balance deduction | |||
Hello, I have been using Tata Docomo GSM sim, no [protected]. My balance has been deducted unnecessarily many times, stating that i have done multiple data usage even though i had a valid Internet pack. Every time i lodged a complaint my money was refunded after quarreling with the Executive Heads. It has become a routine with Docomo to harass their customers This time again my bal of Rs173 was deducted on the same basis, even though i have a 3G pack valid till 15/2/15. Same reason was told to me that i have done multiple data browsing, which did not happen in reality as i do not use anything other than Facebook & Whatsapp on my mobile & this time i am not able to talk to customer care executive as it is not connecting. I have registered the complaint and reference number is PBR12301653 through Docomo live chat. i want this to be resolved asap & my balance should be returned. Regards Mohit Pandey Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
This is with reference to your complaint regarding balance deduction for your Tata Docomo connection number. At the outset, we sincerely regret the inconvenience caused to you.
We tried to speak to you personally on your number [protected], to understand your concern. However, the same was not possible as the call was not reachable.
In this regards, we would like to inform you that your complaint docket number PBR12301653 has been already registered and you shall receive call shortly.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
This is with reference to your complaint regarding balance deduction for your Tata Docomo connection number. At the outset, we sincerely regret the inconvenience caused to you.
We tried to speak to you personally on your number [protected], to understand your concern. However, the same was not possible as the call was not reachable.
In this regards, we would like to inform you that your complaint docket number PBR12301653 has been already registered and you shall receive call shortly.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.