Tata Docomo — Horrible Customer Service Response!! | |||
Hi, I took Tata Docomo Wifi max connection in December 2014. I got the minimum speed I was promised in December and January i.e. 1Mbps. Now the speed is not even 512 Kbps. I have raised a complaint for this a month back. After so long some one from Customer Care called me regarding the complaint. When I informed them that I am not even receiving the minimum speed I was promised, the response I got was If I am dissatified with the connection I can raise a request to cancel the connection. I dont want to be informed about what I need to do. I have raised a complaint for your team to look into it and resolve. Not to be instructed on what to do. I can happily go and cancel my connection. But I demand what I am promised Since I have been paying my bill properly. Worst part is my request is closed without even a resolution! This kind of attitude from your customer care is unaccpetable. Service Request #[protected] Photon # [protected] Thanks, Archana Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We tried reaching your alternate number but no response, we would like to confirm to you that on the basis of our technical experts feedback, we have carried out an optimization of the serving cell site. This will ensure that the best possible coverage is provided to you at this point in time.
However, we would like to assure you that, as a service provider, we understand the importance of having a seamless network and we are in the process of constantly improving your network experience, by adding new sites and increasing our coverage areas.
That being said, we would also like to keep you informed that speeds and coverage on wireless network depends on various parameters, such as number o[censored]sers accessing the internet, geographical area, indoor and outdoor signal range, material used for the building etc.
We will keep you posted on further network enhancements through various media channels and text messages to you.
We thank you for your patience and look forward to your continued patronage.
It has been our constant endeavor to bring to you our best services to help grow our relationship and ensure better services delivery. This resolution has provided in discussion with CAG member as appointed by TRAI.
Regards,
Customer Care
Tata DOCOMO