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Tata DoCoMo

Tata Docomo — Horribly low speed and strange excuse from customer service

Address:Lucknow, Uttar Pradesh, 226012

My Connection No is [protected]. I was promised speed above 512 Kbps and National Roaming free. I am using it in Lucknow. I have hardly seen speed above 300 Kbps. and most of the time it is under 80kbps which is lesser than the 2G speed. Whereas, I am paying for a top speed plan. According to customer service, there are location constraints. I don't understand this term at all. I am it within city limits at a distance of 6-7KM from the heart of the city in a locality considered for upper middle class. In spite of multiple complaints there is no end to my suffering. I wish to move to consumer court and want some one to help me with procedure. I feel cheated by this act.
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Tata DoCoMo customer support has been notified about the posted complaint.
May 05, 2016
Updated by Advik.st I do not see this complaint online. Tata is fooling around with me. They are call me and disconnecting post couple of rings and then sending me a message that i am not reachable. I received a call from their +[protected]. Guy had nothing to say but to made me repeat the whole story all over again. And someone fooling around with me dropping messages post miss call from +[protected].

Kindly provide me the link to my complaint ...And as requested help me with details on moving to consumer court.
Complaint comments 
8 Comments

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Comments

I am Mohammd Sadaf and My mobile no. [protected] on this mobile no. We get speed is too slow. And my address is Mohalla pura Sofi Post Office Mubarakpur dist. Azamgarh Uttar Pradesh.
I have already complaints on this subject. We need your help.
Please solved my problems... Thanks
Reply
Sir, unfortunately i lost my inbox messages.but i need that msgs from 1.10.2015 to 31.10.2015.so pls help me and recover these massages.
my no. is [protected].
email id : [protected]@gmail.com
Reply
Tata is fooling around with me. they are call me and disconnecting post couple of rings and then sending me a message that I am not reachable. I received a call from their +[protected]. Guy had nothing to say but to made me repeat the whole story all over again. and someone fooling around with me dropping messages post miss call from +[protected].

Kindly provide me the link to my complaint ...and as requested help me with details on moving to consumer court.
Reply
Would appreciate if some responsible person can reach me in place of your robotic man power.
Reply
Dear saiqua,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Reply
Dear Advik.st,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that a complaint has been registered vide docket number[protected] regarding internet connectivity concern. Kindly bear us in the interim.

Regards,
Customer Care
Tata Docomo
Reply
Dear saiqua,

As per the conversation had with our team, you have confirmed that your concern has been resolved. Hence, we are closing your concern as resolved.

Regards,
Customer Care
Tata Docomo
Reply
Dear MOHD SADAF,

As per the conversation had with our team, we would like to inform you that a complaint has been registered with the vide docket number PNR[protected] regarding slow speed concern. Kindly bear with us in the interim.

Regards,
Customer Care
Tata Docomo
Reply

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