Tata Docomo — I have not Subscribe for this VAS | |||
Today A message showing ModelVideoClub is activated at Rs99.0 for 30days.Bal:Rs301.19 at 23-Nov-14 08:11.To stop, Dial or SMS STOP to 155223(Free) . I have not Subscribe for this VAS.But My Balance was deducted without any information.Please Tata Docomo stop the ModelVideoClub subscription which i never subscribe before & refund my deducted balance money. My number is [protected].. from Pune My email id: [protected]@gmail.com. I hope resolve my Problem as quickly. Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible as the number was switched off.
In this regards, we would like to inform you that as per checking our records we found that the amount of Rs. 99/- on[protected] has been deducted from your main balance is due to the activation of a VAS service (Model Video Club) on your number.
However, the deducted amount of Rs. 99/- has been credited in your account with request number: ABAL[protected] and further note that the VAS service on your number has been deactivated as per your request.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible as the number was switched off.
In this regards, we would like to inform you that as per checking our records we found that the amount of Rs. 99/- on[protected] has been deducted from your main balance is due to the activation of a VAS service (Model Video Club) on your number.
However, the deducted amount of Rs. 99/- has been credited in your account with request number: ABAL[protected] and further note that the VAS service on your number has been deactivated as per your request.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.