Tata Docomo — Illegal deduction and cheating | |||||
Hi, Tata Docomo is acting like a fraud company. I am using a connection with no.[protected]. The company is making illegal deductions from my account without my consent. This is been happening many times now. Before I used to get messages that some amount has been deducted for services which I have not opted for. Now they are doing it without that. Even I have given standing instructions not to activate any VAS. This is intentional and they are cheating the customers like a fraud company. Better eat waste from the toilet than doing this type of fraud activities. Sorry to say so but you are repeating the same even after repeated complaints. I will be forced to start a campaign against you if this is repeated again. Please refund my amount deducted. Regards, Azeem Was this information helpful? | |||||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We would like to inform you that, LIVE_ASTROLOGY service was activated by you on[protected] at 11:40PM through WAP mode and hence the balance of Rs.7/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated LIVE_ASTROLOGY Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.7/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected].
Regards,
Customer Care
Tata Docomo
We would like to inform you that, LIVE_ASTROLOGY service was activated by you on[protected] at 11:40PM through WAP mode and hence the balance of Rs.7/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated LIVE_ASTROLOGY Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.7/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected].
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo