Tata Docomo — Incapable product

Address:	New Delhi, Delhi
Website:	www.tataphoton.com

Been two months I have been calling and running around to get my tata photon wifi max duo replaced. The product is not upto the mark - the charging pin broke and their argument is that this is physical damage as per policy. How is that a policy if a device meant to be mobile and portable loses its charging pin on just 3 months o[censored]se. Called the following numbers -- [protected] - Your advanced IVRS tells the amount due but the customer care guys have no idea what conspires in your stores. The last guy Jagdish actually said that since Rajouri store is non responsive I must go to Ashok vihar or Lajpat nagar or Shahdra (I stay in Janakpuri) [protected] - (RAJOURI INDICOM STORE) - Went here first, the here says that there is no stock and i must call the customer care to prompt more stock .. can you believe that .. [protected] - The Fatehnagar Indicom store gave this number. They said this is the number of some new service centre in Motinagar. There was no response. By the way the ringtone should be your jingle and not some love song. Felt very unprofessional. Funny that your brand managers don’t map your brand image. Rest assured your brand is so big that no amount complaints will tarnish your image or prompt you to improve on quality. Thats the unfortunate truth of having a large customer base. Hope shame kills your product or at least makes you work like professionals. Thanks and Regards Indicom’s truly unhappy customer