[Resolved]  Tata Docomo — Intentionally balance deduction by tata docomo

Address:

700113

I recharged my phone on[protected] with rs. 100. I got rs. 100 as my phone balance. With that balance i did a power recharge of rs. 29 from my main balance. So the remaining balance is rs 71.
Now, later on while making a call just to check that whether or not the power pack has been activated or not, i found out that my balance is rs 25 (Though the power pack is already activated).In between recharge and this call i did-not make any other calls.
After i called their customer service they are telling me that i have activated a service worth rs. 45 by myself.
1) firstly, i never did such a thing.
2) secondly, even if i have subscribed to that why didn't i receive any subscription alert/message that i have activated such and such service.
3) thirdly, after telling them that i didn't have done such a thing, they unsubscribed my "vas service". Strangely, i received the unsubscription alert 2 times.

I am a 21 year old guy with fairly 4+ years experience with mobile phones. I may not the brightest one out there but i possess this basic common sense that i will never use rs 45 for subscribing a fake service.

What i think is that their system have an inbuilt algorithm which checks for the users who perform recharges of high amount (> rs. 70) and selects some of them randomly (Victims) and update against their record some bull information that they have subscribed this and that.

I already spoke to their representative two times but they are harassing me saying that they will refund in 3 hours and what not.

The fact is even their ceo would never activate these kind of services intentionally / unintentionally which they claim that i have subscribed.

I request tata docomo team to urgently look into this matter. Remember it is only because i trust in your company i did the recharge of rs 100. But it seems you don't honor people trusts.

Fun fact is i have to openly / literally beg for the money which has been taken away from me wrongly.