[Resolved]  Tata Docomo — Internet Data Transferred to my account instead of Balance

Address:

Pune, Maharashtra

I had recharged my account with Rs 199 on 20/09/2014. It was clearly mentioned on docomo website that if i recharged my account with Rs 199 then Rs 210 should be credited to my account(Region Maharastra and goa) but instead of Rs210 recharge, 1GB Internet data credited to my account.I already had 1GB 3G data activated in my account and still 15-16 days left for the data to be consumed. But it was upgraded with the new dates. When, i complained to TATA Docomo customer care their senior executive told me that this might be because their is any updation going on their backend and the Balance would be transferred to your account in next 24 hrs(means by 15:[protected], but that was fake. I again called to the customer care then again they told me that amount would be transferred within next 4 Hrs, But again i feel cheated.Today is 22/09/2014 but still the amount is not transferred to my account. Please let me know if their is any trusted customer care executive or not. I want my when i am going to get back my balace amount and the same 3G data usage days left in my account.