[Resolved] Tata Docomo — Internet network issue | |||
Hello, I am using tata docomo from last 3yrs. it was working fine until 2nd july 2015. From then i am unable to connect to the internet. i have called and talked to Customer care agent atleast a dozen time (ticket-TEST[protected]. Infact i am told my Laptop is damaged which needs repair and not the dongle. Afterward on customer cares's persons suggestion i visited Docmom's techncial (ICARE) center where i was told the Dongle is not working so suggested to buy a new one.I purchased a new dongle (Re2000)then & there. It was working and when tried at home still i am unable to connect to internet. Have tried all network settings etc multiple times.After multiple could speak to Network team where i got to know our area has 2g, 3g problem because of which i am facing problem and we will send a Technician to my place to check the same. For this visit i need to pay Re 150/- as i am a Prepaid customer to whom visiting service is not provided. I am calling everyday even tried to reach out to some of the Manager and as usual was assured of a Call back from a Manger but in Vain. I can not expect this kind of service from TATA group. If the issue cannot be resolved i need the refund of the Dongle. Please i am sick of these people and there fake commitments.Can anyone help me / suggest on this? Regards, Raj Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
The previously raised ticket for this issues TEST12219836 which was closed with a statement that the problem is from my side is the Laptop needs a repair.
Anybody please help me to how to approach Consumer court on this issue. I need the new dongles money back if the issue can't be resoled.
Anybody please help me to how to approach Consumer court on this issue. I need the new dongles money back if the issue can't be resoled.
Dear Customer,
Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards,
Customer Care
Tata Docomo
Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
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